Latest Articles

Your hotel reputation matters

It’s been proven that over recent years that more and more travellers make their booking decisions based largely on a hotel’s online reputation by checking reviews and hotel websites. Unsurprisingly, positive reviews will influence potential customers considering booking your hotel while negative reviews certainly can tarnish your reputation.

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Will Revenue Management Technology Replace People?

What do recent developments in artificial intelligence mean for those involved in hotel revenue management? Will machine learning and automation replace the need for human intervention?

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10 tips for a successful property management system (PMS) roll-out

Your property management system (PMS) is the front desk and central hub of your hotel’s operations enabling you to deliver a seamless guest experience. It processes everything from guest reservations and guest information to check-in and check-out times, room rates, and billing.

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How to manage your hotel confidently during uncertain times

Uncertainty is a certainty for the highly competitive hotel industry.  Factors from political and economic challenges, exchanges rates and legal requirements to fluctuating customer loyalty and technological trends all pose risks. Here are four ways that will help you stay confident that your hotel enjoys success through any uncertainties you may face.

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What do Hotel Revenue Managers do?

In our ever evolving world of hotel revenue management, we are often asked this question. So what do revenue managers actually do?

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